List of Outreach Sub-Processors
Last Modified: April 1, 2026
Outreach has formed positive working relationships with other organizations with the goal of safeguarding our customer data. We take privacy very seriously, and as such, we have provided a list of our sub-processors below.
Infrastructure Subprocessors
| Entity Name | Subprocessing Activities | Country of Storage | Notification Date |
|---|---|---|---|
| Amazon Web Services | Infrastructure and primary hosting provider for Outreach Engage and data warehouse for all Outreach products. | United States & Ireland | February 05, 2019 |
| Databricks Inc. | Infrastructure and primary hosting provider for Outreach ML/AI models. | United States | March 15, 2019 Updated July 16, 2024 |
| Snowflake, Inc. | Data warehouse and business analytics | United States | March 15, 2019 |
| Microsoft Azure | Infrastructure and artificial intelligence to provide new products and services to customers | United States, Ireland & Netherlands | March 09, 2020 |
| Google Cloud Platform | Infrastructure, data storage, artificial intelligence, and enrichment services | United States & Belgium |
August 31, 2021 Added Gemini June 20, 2025 Updated Nov 25, 2025 |
| Data Dog | Infrastructure monitoring | United States | April 22, 2022 |
| SingleStore | Data indexing | United States & Belgium | April 22, 2022 |
| Heartex, Inc. | Data Indexing for Annotation Data For ML and AI | United States | March 9, 2023 |
| Honeycomb.io | Telemetry analytics and infrastructure monitoring | United States | March 9, 2023 |
| Traceable.ai | API Security Analytics | United States | March 9, 2023 |
| Lightstep - subsidiary of ServiceNow | Infrastructure Monitoring and Logging | United States | May 8, 2023 |
| Tableau - subsidiary of Salesforce | Visual Reporting Platform | United States | Jan 19, 2024 |
| CloudFlare, Inc. | Data Sharing Platform | United States | July 16, 2024 |
| Tray.ai | Data Sharing Platform | United States | October 25, 2024 |
| dbt Labs, Inc. | Product analytics and testing | United States |
November 6, 2025 Updated Nov 25, 2025 |
| Anthropic, PBC | Outreach Platform LLM Provider | United States | March 2026 |
| OpenAI OpCo, LLC | Outreach Platform LLM Provider | United States | March 2026 |
Product Communications Subprocessors
| Entity Name | Subprocessing Activities | Country of Storage | Notification Date |
|---|---|---|---|
| Twilio, Inc. | Voice provider and other communication services, including call recording storage for Outreach Voice product | United States | February 05, 2019 |
| SendGrid | Email communications | United States | May 14, 2021 |
| Knock Labs, Inc. | Communication notification service and email communications | United States | July 16, 2024 |
Product Monitoring and Testing Subprocessors
| Entity Name | Subprocessing Activities | Country of Storage | Notification Date |
|---|---|---|---|
| Pendo, Inc. | New user/customer platform experience | United States | February 05, 2019 |
| Amplitude, Inc. | New User/Customer Platform Experience | United States | December 10, 2020 |
| Launchdarkly | Product testing | United States | May 14, 2021 |
| Atlassian | Project management and product related documentation | Australia (US based storage) | April 22, 2022 |
| Microsoft Enterprise Services | Productivity and Communications Services | United States | July 16, 2024 |
Customer Support Subprocessors
| Entity Name | Subprocessing Activities | Country of Storage | Notification Date |
|---|---|---|---|
| Zendesk, Inc. | Customer support ticketing system | United States | February 05, 2019 |
| Slack | Internal communication tool | United States | April 22, 2022 |
| Yext Inc. | Customer Service Automation | United States | May 8, 2023 |
| theLoops.ai | Customer Service Automation | United States | July 28, 2023 |
| Freshworks | Customer support ticketing system | United States | November 24, 2025 |
Service Providers - Not Data Storage
| Entity Name | Subprocessing Activities | Country of Access | Notification Date |
|---|---|---|---|
| Telus International Services Limited | Staff augmentation services for Outreach Technical Support Delivery functions. | Philippines | March 2026 |
| VL Consulting DWC LLC DBA Value Labs | Staff augmentation services for Outreach Engineering Product Development functions. | India | March 2026 |
