Conversation Intelligence Platform
Give reps real-time confidence in every interaction
Outreach's Conversation Intelligence capabilities, powered by Outreach Kaia™, joins and records live meetings, captures real-time transcription, and delivers on-demand confidence with live battlecards.
With conversation intelligence and insights, new reps ramp up faster, sellers run more productive meetings, and managers can tap into trends across all conversations, accounts and deals, and act where needed.
Sales, Marketing, Rev Ops and Customer Success teams trust Outreach
Increase follow-ups
Make every call count
Don't let your reps be caught off guard with questions they can't answer. Outreach Kaia™ delivers critical content to reps in real-time, keeping reps up to date on the latest information, and reducing reliance on manager's availability to support reps that are ramping up.
Keep reps focused on deals, not tasks
Insights from calls and meetings help reps and managers move deals forward, with capabilities that auto-update fields, and auto-generates meeting summaries and follow ups with action items. Outreach Conversation Intelligence & Insights, powered by Outreach Kaia™, reduces manual work and supports the seller's next steps.
Driven by insights, not opinions
There's your rep's version, the buyer's version, and the truth of what happens in sales conversations. With Outreach Conversation Intelligence & Insights, leaders can remove gut-feeling from the equation, guide sellers away from unwinnable deals and catch trends and risks before it's too late.
Conversation intelligence features at a glance
Real-time Assist
From meeting recording and transcription, to live content cards and conversation insights, equip reps in the moment with Outreach Kaia™
Kaia™ Chat
Collaborate with the broader account team, comment and tag colleagues for follow-ups and give praise without leaving Outreach.
Topics & Reactions
Understand what topics are coming up with buyers across sales stages and identify where reps have been successful to replicate across the team.
Topics Report
Understand what topics are coming up with buyers across sales stages and identify where reps have been successful to replicate across the team.
Kaia™ for Mobile
Review meeting summaries, action items (in your email or in Outreach) and ask questions for a deeper inspection of the engagement.
Smart Meeting & Call Assist
Review meeting summaries, action items (in your email or in Outreach) and ask questions for a deeper inspection of the engagement.
One-sided Call Recording
Record only the seller side of the conversation and provide coaching, while supporting compliance needs.
Kaia™ Playlists
Compile best-in-class-recordings and share with the team to learn how to handle objections, questions, or competitive threats, and ramp up reps quicker.
Kaia™ Translations
Support global teams with ease of translating call or meeting summaries and transcripts in their preferred language.
CRM Sync
Sync recordings, summaries and meta data into CRM to unlock more insights for reporting and other teams outside of Outreach.
FAQs
Conversation Intelligence platforms, like Outreach Kaia™, enable revenue-focused organizations to derive actionable insights from sales conversations to improve sales execution and revenue outcomes.
Outreach Kaia™ joins sales meetings and calls live, supporting reps in the moment to handle tough buyer questions without their manager's presence. Post-meeting transcriptions, summaries, action items, and insights empower reps to keep conversations moving forward without skipping a beat, and for managers to get an unbiased view of how reps are performing.
By eliminating manual tasks before, during and after sales calls, Outreach Kaia™ improves rep productivity, helps new reps ramp up quicker and supports managers by giving them insights into what is driving results in those sales conversations.
Outreach Kaia™ is an AI powered conversation intelligence solution that understands beyond what is said within conversations and can identify sentiment, and the context in which topics are talked about, providing richer insights about conversations, more accurate summaries and takeaways, and automating tasks that distract sellers from the conversation at hand. Conversation intelligence without AI is simply a call recorder.
Conversation intelligence platforms allow managers to review meetings and identify areas for coaching, such as handling objections or closing techniques. It provides visibility into how and when managers can intervene to support and coach reps - whether in the moment or after the call has ended. Insights derived from calls and meetings are actionable for both managers and reps, allowing them to quickly pivot and keep the deal moving forward.
Outreach Kaia™ can integrate with CRMs, video conferencing providers and other sales tools to streamline workflows and ensure seamless data flow.
Outreach Kaia™offers features to support regulatory needs such as GDPR, data retention efforts and privacy. For more details, visit our Trust Page.
See the full power of the Sales Execution Platform
Create quality pipeline, maximize rep productivity, and drive predictable revenue growth with Outreach.
Activate AI Agents to provide seller insights and recommendations across the entire customer lifecycle
Generate, adjust, and accurately predict revenue targets with flexible forecasting and ai-powered forecast projections
Diagnose sales funnel and pipeline quality and adjust revenue forecasts as business changes based on risk, buyer sentiment and pipeline performance
Find, engage and qualify best fit opportunities and quickly understand how deals are progressing through the pipeline or where they are stalling
Capture all sales activity as it happens and engage customers across every channel, at scale
Guide customer conversations in real time with AI-powered battle cards and action-item detection
Use connected account visibility to connect live customer interactions with CRM data to prescribe account team actions, implement ai-powered customer engagement workflows and enforce timely customer follow up
Guide customer conversations in real time with AI-powered battle cards and action-item detection
Align internally and externally with your stakeholders with success plans to increase deal velocity
